• Deposit Services Processing Manager

    Job Locations US-KS-Leawood
    Job ID
    Job Type
    Regular Full-Time
    Deposit Services
    FLSA Status
  • Overview

    The Depsoit Services Processing Manager leads and manages the Deposit Processing team with responsibility for functions including, but not limited to: Wire Transfers, ACH, Transaction Processing, Government Reporting, and Reconciliations. In addition, ensures compliance with laws and regulations pertaining to department functions and identifies and manages associated risks and responsible for employee relations issues, performance management, staffing, and development.


    • Motivate and lead a high performing Deposit Processing Team to ensure the smooth operation of deposits processing in accordance with stated service levels.
    • Attract, recruit and retain team members.
    • Mentor team members utilizing Strength Based Leadership Objectives.
    • Train and develop Deposit Processing and Wire Specialists in all areas of job responsibilities, including laws, regulations, risk identification and management, software and related updates.
    • Establish strategic goals by gathering pertinent business, financial, service, and operations information; identify and evaluate trends; define objectives and evaluate outcomes and adjust strategic direction as needed.
    • Achieve financial objectives; forecast annual expenses and operate within budgetary guidelines; analyze variances and make adjustments as needed.
    • Analyze operational effectiveness of all deposit processing; determine cause for any gaps in operational effectiveness, make recommendations to the Director, and implement process improvement plans as needed.
    • Maintain a high level of product and process knowledge related to wires, ACH, exception processing, reconciliations and transaction processing.
    • Direct the daily operations of the Deposit Processing team and manage escalation for problem resolution.
    • Oversee the daily reconciliation of all assigned accounts, account adjustments and entries to the Federal Reserve account.
    • Report operational challenges, as well as competitive changes within the processing area, which could influence bank servicing and growth to the Director.
    • Provide timely and accurate information and documentation in compliance with relevant laws, Bank regulations, industry best practices, and Bank policies and procedures.
    • Develop and maintain policies and procedures for all deposit processing functions.
    • Provide support for the implementation of new products, services, regulatory change integration and/or software programs to help provide better service to internal clients and stimulate new growth as directed.
    • Act as project lead for all new Banks and acquisitions ensuring successful integration into CrossFirst Bank organization, systems and operational excellence.
    • Coordinate with Compliance team to ensure policies, procedures and controls remain in compliance with regulatory requirements; complete audits as needed to manage compliance and operational risk.
    • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
    • Maintain quality of service by enforcing quality and client service standards; analyze and resolve quality and client service problems; identify trends; recommend system and process improvements.
    • Develop and maintain positive relationships with other employees, clients, and vendors.
    • Represent the Bank and Deposit Services team in a highly professional manner.
    • Complete job assignments in a professional, timely and efficient manner; organize and prioritize work; utilize Service Desk for tracking.
    • Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations, and industry best practices.
    • Reliable and predictable attendance.


    • A successful candidate will have strong management, leadership, recruiting, coaching and mentoring skills to effectively develop, challenge and motivate team members. 
    • Five years of work experience in deposit operations, payments, and item processing.
    • At least two years demonstrated success as a supervisor or manager within a deposit/item processing operations department.
    • Proficient technical skills Microsoft Office (Word, Excel, Outlook).
    • Working knowledge of FIS core processing and related systems is preferred.
    • Bachelor’s Degree or equivalent work experience.
    • Accredited ACH Professional Certification is preferred.


    CrossFirst Bank is proud to be an Equal Opportunity Employer.


    CrossFirst Bank does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsoliciated and the property of CrossFirst Bank. We respectfully request no phone calls or emails.



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